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General Manager, Job Offer in Toronto, Ontario

Job description

Our General Managers are accountable to:

Manage Talent:

  • Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
  • Build a strong team: sources, selects and onboards key talent;
  • Actively plan for succession;
  • Develop employees:  coaches  and manages performance.

Drive Results:

  • Expect personal accountability
  • Recognize and rewards results
  • Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

  • Lead culture;
  • Engage employees.
  • Ensure Commitment to Service Excellence:
  • Apply service standards to decision making;
  • Align with our RESPECT values;
  • Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

  • Experience in a the Retirement Living, Hospitality, or another relevant sector;
  • Minimum of 3-5 years’ experience in a leadership role;
  • Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
  • Demonstrated decision-making, problem-solving, and budget management skills.
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