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Food Service Manager, Job Offer in Ottawa, Ontario

Job description

The responsibilities of the role include but are not limited to:

  • Prepares or monitors the preparation of service daily and special event menu plans to ensure individual dietary needs are met;
  • Develops and maintains effective relationships with residents and their families in order to determine individual needs, resolve issues or concerns, and evaluate resident satisfaction;
  • Ensures that the meals and services provided meet or exceed residents’ and Chartwell’s expectations;
  • Provides residents with a safe and comfortable environment;
  • Leads and manages food services staff to achieve department goals;
  • Participates as a member of the work team and provides support to the other members of the team;
  • Recruits and organizes staff orientation and in-service training programs;
  • Schedules and assigns work, monitors and evaluates staff performance;
  • Forecasts, monitors and approves expenditures from the food services budget;
  • Maximizes purchasing power while maintaining or exceeding residence quality and service standards and provincial and legal requirements;
  • Develops and implements inventory control systems to maximize saving and minimize waste;
  • Liaises with municipal and provincial agencies concerning health and safety issues;
  • Voluntarily participates as a member of professional associations such as Canadian Culinary Federation, Canadian Food Service Supervisors Association;
  • Chairs the Food Committee or Food Advisory Committee;
  • Consults with the Dietitian/Director of Food and Beverage as required, to determine appropriate dietary needs for menu planning purposes;
  • Ensures compliance to food safety, sanitation and overall workplace safety standards;
  • Performs other relate duties as required.

The ideal candidates will possess:

  • Minimum of two years supervisory experience in a volume food preparation environment in a retirement/LTC residence, the healthcare or hospitality industry;
  • Successful and minimum completion of a post-secondary diploma in Food and Beverage Management from a recognized institution;
  • Current qualification as a chef and in possession of a Food Service Supervisors certificate;
  • Minimum of one year experience in front of house and customer service;
  • Prior labour relations experience preferred;
  • Excellent communication skills (both written and verbal);
  • Effective interpersonal and conflict resolution skills;
  • Good organizational and time management skills with the ability to multi-task;
  • Customer service oriented;
  • Must have working knowledge of special diets.
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