Ontario Sales, Marketing & IT Job

A day in the life of a Resident Care Partner (Personal Support Worker)

As the Resident Care Partner you are responsible for assisting residents with activities of daily living, including personal, physical, psychological, social, spiritual, and recreational needs.  

The Opportunity

Join us as  leader with strong values to make a difference in the lives of employees and residents. The Executive Director leads the overall people and operations management at the Retirement Community.  Leverage your team leadership skills to engage managers and employees in providing a high standard of service and value to our residents, built on strong relationships and operational excellence.

In this role you will be focused on:

• Attracting, developing, and retaining a highly engaged team of managers and employees
• Creating a compelling, relationship-based resident experience
• Ensuring safe, quality care for all residents
• Consistently achieving sales, operational, financial and compliance metrics
• Building strong relationships with resident families, community stakeholders, and government organizations

What You Will Do: 

Lead – Hire, coach, and develop a team of dedicated managers and employees who provide consistently high standards of service and resident care.

Manage – Effectively manage all department operations, fiscal resources, and collective agreement requirements.

Engage – Build relationships and welcome feedback for goal achievement and continuous improvement from employees, residents, and families.

Comply – Consistently implement policies and procedures as required by the company, union and applicable legislative/regulatory organizations.

Achieve – Meet or exceed established targets for employee engagement, resident satisfaction, internal/external audits, occupancy, and net operating profit.

Cultivate – Build strong relationships and a consistent brand among community members, future prospects, regional teams, external vendors and legislative regulators.

RESPONSIBILITIES:

• Responsible for ensuring that all Resident Accounts documentation are fully completed and comply with Sienna and Legislative (MOH / RHA) guidelines, that all services are outlined and agreed to writing, and that all the documents are duly executed.
• Maintains accounting schedules as required and provides to Support Services at month-end.
• Responsible for managing and administering the reception/concierge functions within the site.
• Responsible for confirming the accuracy and completeness of the site’s bi-weekly payroll utilizing standard Ultipro reports, processing checklists and defined audits in advance of payroll submission. (i.e., completion of manager time approvals and PTO request approvals, completion of new hires in Ultipro, completion of time edits, etc.)
• Responsible for ordering administrative supplies and for equipment purchases in adherence with Sienna guidelines and policies.
• Maintains Sienna Policy Manuals, ensuring new and updated policies and procedures are properly filed in the manuals, that the manuals are up-to-date and that they are available to Team members as required.

Responsibilities:

• Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
• Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
• Coordination of service providers schedules and updates
• Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
• Coordinate all standardized data input, triaging of calls and information
• Work closely with frontline nurses, supporting their day to day needs
• Other duties/task as assigned by Manager

KEY RESPONSIBILITIES:

• Plans, organizes, directs and supervises the work of the staff in the Maintenance, Laundry and Housekeeping departments. Establishes and maintains the standards of quality services in compliance with the Ministry of Health and Long Term Care Program Standards (as applicable), Retirement Homes Act and company Policies and Procedures.
• Rsponsible for the hiring, training and orientation process of all three (3) departments.
• Ensures that all Fire and Life Safety Inspections are completed and oversees scheduling, completion and follow up to all fire drills.
• Applies Quality Improvement processes.  Manages the performance index of the maintenance and operation of the facility and systems in all areas of the residence for preventative maintenance, life safety, and facility operations requirements and organizes preventative maintenance programs and documentation.
• Ensures the residence is maintained, cleaned and operated and the departments maintain the residence to the standards required for Resident care in a clean and sanitary fashion.
• Responsible to manage department budget, capital program, staff performance, quality measures and Head Office programs.
• Performs other duties as assigned.

Under the supervision of the Director of Care (or designated R.P.N.), and in accordance with company policies, procedures and legislated standards, duties include but are not limited to providing resident care as assigned; helping residents to and from their suites, recreational activities and dining room; assisting with daily activities of living and documentation as required.

The Opportunity

Jump in and join our collaborative team to drive and lead the sales program for the Retirement Community.  Using your influencing and relationship-building skills, you provide Person Centered sales service, consultation and solutions.  You anticipate client needs through active listening and work with them to identify the very best vision and lifestyle that best suits their individual needs.

As a Sales Consultant, you’ll manage relationships with our clients, which means you are a proactive self-starter that is able to multi-task in a fast-paced environment.  You are always focused on working to creatively expand Revera’s reach in the local community and building prospective client relationships.  Together, we build a Person Centered lifestyle for each and every prospective resident to help them live each and every day to the fullest.

In this role you will be focused on:

• Creatively identifying potential sales leads
• Building and maintaining a well-developed lead base
• Meeting and exceeding occupancy sales targets
• Standing out as a resident focused leader in the local community
• Contributing to a high level of Resident Satisfaction
• Living our values and ensuring others on your team do to

We are looking for a Personal Support Worker who has their current PSW Certificate, availability to work days, evenings, nights, weekends, has the ability to work independently as well as part of a team, well-developed interpersonal skills, excellent organizational skills, effective problem-solving and conflict management skills, ability to work well within a changing environment, demonstrated appreciation for customer service, and current CPR certificate. Must be able to lift, transfer and assist residents.

We are looking for a Personal Support Worker who has their current PSW Certificate, availability to work days, evenings, nights, weekends, has the ability to work independently as well as part of a team, well-developed interpersonal skills, excellent organizational skills, effective problem-solving and conflict management skills, ability to work well within a changing environment, demonstrated appreciation for customer service, and current CPR certificate. Must be able to lift, transfer and assist residents.

We are looking for Personal Support Workers who have their current PSW Certificate, availability to work days, evenings, nights, weekends, have the ability to work independently as well as part of a team, well-developed interpersonal skills, excellent organizational skills, effective problem-solving and conflict management skills, ability to work well within a changing environment, demonstrated appreciation for customer service, and current CPR certificate.

Posting will remain open until all positions are filled

The PSW - Personal Support Worker - provides personal support and homemaking services to individuals and families in the home within the framework of Carefor policies, procedures, standards and quality & risk management. They Collaborate with all members of the health care team to meet the needs of individuals and attain their optimal level of independence and well being.

We provide a comprehensive benefit program which includes a defined pension plan with company match, health and dental and illness/disability plans.  Carefor Health & Community Services recognizes the importance of education and focuses on promotion of continuing education courses

The Personal Support Worker (PSW) provides personal support and homemaking services to individuals in the home within the framework of Carefor policies, procedures, standards and quality & risk management. The PSW collaborates with members of the health care team in meeting the needs of individuals to attain an optimal level of independence and well being.

Qualifications:

• Personal Support Worker Certificate
• Current Standard First Aid Certificate, required
• Current CPR level C Certificate, required

Experience:

• Experience working with elderly or ill individuals, preferably in a community setting
• Experience in handling confidential information

DIRECTOR OF SALES (ASSISTED LIVING) / COMMUNITY RELATIONS

Sunrise of Windsor is currently interviewing candidates to join us as the Director of Sales. 

Working at Sunrise Senior Living is truly a unique career experience. As one of the country's most forward-thinking Senior Living companies, we take pride in providing the resources you need to make a real difference in our residents' lives. Our resident-centered approach to quality care is the gold standard in our industry--it's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise. We invite you to contribute your talents as part of the team that is elevating Sunrise to an entirely new level. 

MAKE A DIFFERENCE EVERYDAY... In this consultative sales role, you will introduce our premier Assisted Living Community concept and service array to potential residents and their families, illustrating a quality of life and security they might not have thought possible. You will educate future residents on available options in the process of listening and understanding their needs, and formulating a strategy to meet them. 

IN A UNIQUELY SUPPORTIVE ENVIRONMENT... We are driven by a set of core values-- passion, joy in service, stewardship, respect, and trust-- that exemplify our commitment to seniors. We encourage self-reliance with our residents, valuing the unique life experiences of every senior. In turn, you'll find that we are committed to a thriving, rewarding workplace. This, along with a collaborative sales team, positions you to make measurable contributions to the success of the business through revenue growth. 

Relationship building and referral development is the key to success for this sales leadership opportunity. Keeping a pulse on local market conditions and potential referral sources can impact lead generation. Your responsibilities will also include nurturing lead sources, organizing strategic marketing events on site to promote the Sunrise Story, and delivering other creative tactics to convert leads to move-ins. You will also have a direct role in training new team members as they gain experience on the Sunrise sales team, to reinforce the community's brand reputation and achieve maximum occupancy goals. 

AND IGNITE YOUR POTENTIAL! At Sunrise, we support our professionals with exceptional opportunities for professional development. In addition to the required training curriculum offered through our Sunrise University, you will also benefit from learning directly from the industry's leading professionals through our one- on-one coaching, mentoring, and other development programs. If you are ready to do work that matters and are inspired to explore dynamic opportunities to grow professionally and personally, then connect with us today!