Live your retirement
Online reference for senior housing

Universal Care Provider, Career Opportunity in Collingwood, Ontario

Job description

The Memory Living Neighborhood provides people with mild to moderate Alzheimer’s disease with a secure and safe living environment. This is not a care unit, but rather a specialized community geared specifically to addressing the social impact of the disease rather than the disease itself. Using a relationship centered approach, the Universal Care Provider partners with the resident and their family members, as well as, the other members of the Neighborhood team to deliver a personalized plan that enhances the resident’s quality of life by taking their unique needs (or abilities, strengths and personal interests) into consideration.

The Universal Care Provider is dedicated to working with individuals with dementia, Alzheimer’s Disease. They not only have the right skills and knowledge, they have the right attitude and are passionate about the role they play in providing a caring home environment for residents. This role is “people intensive” with a substantial component of the job involving resident interaction. While the Universal Care Provider partners with assigned residents in performing the activities of daily living, they are also responsible to know and interact with all residents, and are empowered to identify any unmet resident needs and participate in the development of a plan of action/solution. With an emphasis on the relationship (making the interactions with the person and their families more important than the task to be completed), this role requires flexibility and spontaneity in order to respond to the changing needs of residents.

Key Activities

Resident Relations:

  • Meets/greets residents daily, building relationships and making interactions with the residents and their families more important than the task to be completed.
  • Engages and builds meaningful relationships with assigned residents, getting to know their unique personalities and preferences.
  • Partners with residents and works with them to complete all activities of daily living.
  • Meets with assigned residents at the beginning of each shift to assess their condition. Assesses resident’s condition throughout the shift by observing their grooming, change in habit/routine, change in participation patterns, room out of order, difference in mood or affect. Notifies Memory Living Manager of identified concerns.
  • Responds to resident or family member concerns and ensures that appropriate action is taken within decision-making authority and/or brings to the attention of the Memory Living Manager.
  • Provides comfort, a sense of belonging and a feeling of safety and emotional security.
  • Assists in providing residents with a sense of routine and structure while supporting the requirements for flexibility and spontaneity.
  • Develops and maintains effective interpersonal relationships with the Neighborhood team and residents.
  • Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.

Conducts duties in accordance with Chartwell policies and procedures, as well as, government regulations, laws and policies.

  • Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, Neighborhood Team Members and residents. Promptly reports all actual or potentially hazardous situations.
  • Maintains confidentiality of resident’s personal information.
  • Actively participates in “team huddles” at the beginning of each shift. Exchanges information with respect to any identified changes in the condition of residents.
  • Reviews resident’s Life History and Personal Care Plan on a regular basis and partners with the residents to assist them (where necessary) with activities of daily living as per the Person Centered Care Plan, as well as, related life skills activities. This includes activities such as making the bed, dusting, straightening up, setting tables, doing the dishes, reading the newspaper, watching a television show, going for a walk, doing a puzzle, listening to the radio, washing/folding laundry or shopping (tuck shop).
  • Participates in food preparation, dining room service, bussing and dishwashing services in accordance with established work routines.
  • Collects linen laundry (and personal laundry if required).
  • Administers medications in accordance with Chartwell and Neighbourhood policies and procedures.
  • Participates in and/or leads group and individual activities as assigned by Memory Living Manager.
  • Ensures all Neighbourhood areas (both resident and common areas) are maintained in a clean and safe manner, including cleaning suites, kitchenettes and bathrooms/washrooms.
  • Cleans housekeeping cart and restocks supplies as needed.
  • Assists in the orientation of new staff to the Memory Living Team.
  • Completes required documentation (may include Daily Log, Progress Notes, Flow Sheet, Continence Program,
  • Responsive Behavior Debrief, Equipment Cleaning Log).
  • As part of our unique approach, dine with residents during meals and focus on the opportunity for social interaction by engaging residents in conversation (sharing stories, interests, etc.)


  • Previous experience working with individuals with Dementia or Alzheimer’s disease.
  • Previous experience in providing laundry, food or personal care.
  • Successful completion of secondary school or equivalent.
  • Post-secondary education in related care fields of Personal Support Worker, Health Care Aide, or DSW is preferred.
  • Completion of specialized behavioral education certification program an asset (GPA, P.I.E.C.E.S, Montessori Methods).
  • A warm personality with demonstrated empathy and understanding of the needs of individuals with Alzheimer’s disease.
  • Effective interpersonal relationship and conflict resolution skills. Ability to apply specialized training techniques and approaches to mitigate an individual’s behavior.
  • Organization and Time Management Skills - ability to prioritize time with residents and work in a flexible environment that focuses on the resident (not the task).
  • Must be able to operate related equipment (e.g. Arjo Spa Tub).
  • Ability to respond to emergency situations (as per Chartwell policies and procedures).
  • Ability to make choices, decisions and act in the resident’s best interests.
  • Initiative and judgment in recognizing symptoms indicative of a person’s change in routine behavior.
  • Ability to work independently as well as part of a team to find solutions.
  • Creative/lateral thinker.
  • Ability to facilitate/lead individual or small group activities.
  • Recognize that they are part of a 24 hour team.
  • Communication skills (both verbal and written).
  • Must be available for flexible shifts based on the needs of the individuals/residents and the site (including weekends and evenings).
  • Wears personal protective equipment (or clothing) as required by task, MSDS, or home policy.
  • Commitment to participate in ongoing skill building/education initiatives/programs.
  • Possess/demonstrate an understanding of and appreciation for person centered care.
  • Criminal Records Check and Vulnerable Persons Check. Competencies
  • Customer Service Orientation
  • Communication
  • Initiative (initiates action)
  • Teamwork
  • Planning and Organizing
  • Resident Relationship/Engagement Focus
  • Candidates are available to work days, evenings and weekends. 
Apply Now

Please ensure you fill in all information before sending your message

* Mandatory fields

Apply now
Subscribe for Job Alerts
Find Jobs
Similar Jobs
Resident Attendant
Waterside Retirement Lodge Inc., Jarlette Health Services
19.03 km
Job Alerts