A successful candidate will demonstrate strong knowledge of the Canada Food Guide and therapeutic diets, and be able to increase or decrease recipe yields based on the needs of facility. The successful candidate must demonstrate strong leadership and communication skills amongst his/her peers, and skillfully produce and craft catering orders for special occasions, large events and other meetings as needed.
You will be expected to represent Shepherd Village in a courteous and professional manner, while maintaining amicable relationships with staff, Residents and their families, in keeping with our Corporate Values.
Our ideal candidate possesses the following qualifications & skills:
Completion of Chef Training or Culinary Management diploma, required
Red Seal Certified, preferred
3+ years' experience in large quantity food preparation, preferably in a long-term care, retirement or hospitality setting, required
Previous experience in large function catering, preferred
Effectively communicate in English with staff, Residents and their family members
Ability to receive and follow instructions effectively and efficiently work independently or with others
Capable of meeting the physical requirements of the job, including but not limited to;
Communicates directly with community members and guests in person and by telephone to handle their concerns and issues. Ensuring to pass on to the appropriate manager when necessary.
Provides information on the community and services, events and arranges local activities.
Arranges tours, travel, transportation when necessary
Arranges tickets, bookings, appointments and reservations.
Provides access, entrance and exit supervision for community members and guests.
Ensures the entrance and exits are kept free from any material that could pose a danger to the community members and guests.
Assists community members with automobile issues where necessary
Plans and arranges the necessary details and team support for conferences and parties for community members, internal and external groups.
Responds to any emergency calls by or on the behalf of Community Members. Make calls to the Emergency Medical System and/or the Community Member’s emergency contact, as required.
Ensures issue resolution relating to Concierge Services are followed through with in cooperation with Community Members, families, other V!VA Team Members.
Ensure the delivery of services required by Community Members. This includes referring Community Members and families to the appropriate manager should they require additional services or information.
Ensures that documentation will be kept up to date on every Community Member ensuring that any changes are noted within. This includes communication of this information to the rest of the team via means as necessary (email, written, verbal) ie phone number, moving suites, Leave of absence
Conduct monthly, quarterly and annual audits as requested by the Services Manager
Report any undesired behaviours, signs or symptoms that may attribute to the decline of general wellness of the Community Members.
Follows and ensures effective Infection Control protocols are in place when needed ie outbreak
Assistance with managing common areas ie perks, pub
Attends and contributes to all Concierge department meetings and applicable Community meetings ie town hall
Assists the Services Manager with developing departmental goals by providing input regarding the concierge department, Waterside operations, talent and training plan and Health & Safety/Risk plan
Implements, monitors, and achieves all approved departmental goals as set out
Other projects and responsibilities as assigned
Post-secondary training or relevant experience in tourism or hospitality management would be preferred
Some experience with seniors is desired
Knowledge in MS office (outlook, word, excel)
Excellent communication and customer service skills
Strong knowledge of local community, area and region
Good problem solving and organizational skills
Ability to communicate clearly with peers and subordinates
Ability to manage their time effectively with little supervision
Up to date police check-vulnerable sector * verified annually
Ability to work as a team member, understanding the priorities of others
Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
Build meaningful relationships with a specified number of seniors and their families as you provide assistance with activities of daily living, attend to individual care needs and get to know their unique preferences and personalities
Notify management of changes in condition and recommend adjustments in the level of care and service
Assist residents in life skills and other life enriching activities as indicated on their individual profile
Blends a variety of multi-sensory experiences into the resident's day
Participates in the development of the Individualized Service Plans (ISP) and monthly updates
Responsible for their designated group of residents during the shift, knows where their residents are and physically checks on them throughout the shift.
Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
Responds to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards
Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile
Committed to serving our residents and guests through our Principles of Services
Dedication to and passion to serve seniors with excellent customer service skills
Positive attitude, the flexibility to perform various duties in service to the residents and the ability to work in a team environment are keys to success
High School diploma/GED accepted and may be required per state regulations
In states where appropriate, must maintain certifications
Must be at least 18 years of age
Previous experience working with seniors preferred
Ability to make choices, decisions and act in the resident’s best interest
Possess written and verbal skills for effective communication and a level of understanding
Competent in organizational and time management skills
Demonstrate good judgment, problem solving and decision making skills
Maternity Leave - Starting Mid Jan 2020 to Feb 2021
Lead volunteer based activities and programs that enrich the lives of Sunrise Assisted Living and Memory Care residents
Collaborate with other Sunrise Department Coordinators and the Executive Director to develop and maintain relationships with local schools, businesses and social organizations to establish an active network of volunteers and community resources
Maintain a calendar of activities and events that provide a variety of resident and family centered experiences
Budget preparation and monitoring of expenses and financial statements to meet revenue and budget targets
Leadership responsibilities include recruiting, hiring, coaching and retaining a high performing employee team
At least one year of job related supervisory experience preferably in a senior living environment
High school diploma required. College degree preferred
Proven ability to train and motivate volunteers and fellow team members to provide the best in quality activity programming
Must have a class F license (Bus)
Knowledge of local state and federal regulations pertaining to resident care and services
Proficiency in Microsoft Office (Word, Outlook and Excel) with the ability to learn new applications such as SMILES
Must be willing to work evenings and weekends to meet the needs of residents and fellow team members
As a Registered Practical Nurse your typical day will impact in the following ways:
Providing nursing care in accordance with established policy, physician’s orders, the resident plan of care, and within the scope of practice of an RPN.
Creating a comfortable and safe environment that provides opportunities for privacy, dignity, autonomy, independence and individuality, and maintenance of personal lifestyle and values.
Fostering an atmosphere that is conducive to the provision of optimal care, and the effective functioning of the assigned Community Area through collaboration with other team members, monitoring resident care, communicating with the residents and family members, and providing guidance to Personal Support Workers/Unregulated team members assigned to the care unit.
Liaising with medical team members, nurse specialists, and consultants in an effort to support effective clinical care for all residents.
Demonstrating professional working knowledge of all equipment used in the delivery of nursing care.
Performing other duties as assigned.
Diploma in Practical Nursing.
Current registration as Registered Practical Nurse with the College of Nurses of Ontario.
Successful annual completion of RAI MDS certification as per Ministry of Health requirements for AIS.
Current Basic Cardiac Life Support (BCLS) certificate.
All applicants must successfully pass the prescribed Vulnerable Sector Check.
Bonus points for having:
Minimum one year experience in Geriatric, Rehabilitation, Retirement or Long Term Care as a Registered Practical Nurse is preferred.
Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.
Performs a variety of routine maintenance, servicing and repair operations to maintain facility, equipment, furnishings, fixtures, and grounds in proper condition.
Observes and monitors all areas of the facility for ongoing maintenance requirements and carries out repairs as required. Documents and implements the preventative maintenance programs. Maintains adequate inventory of tools and spare parts.
Performs mechanical maintenance and repairs to equipment such as replacing drive belts, lubricating motors and hinges, repairs to heating and ventilation systems, repairs to kitchen and laundry equipment, repairs to beds, chairs, tables etc.
Performs general maintenance and repairs to plumbing and electrical systems such as replacing water valves, clearing drains and removing stoppages, repairing or replacing fixtures, replacing switches, replacing fuses and light bulbs, repairing Emergency Nurse Call and Fire Alarm Systems
Performs general carpentry work and repairs such as installing floor and wall tiles, repairing drywall, replacing doors and door hardware, repairing roof leaks, painting, installing wallpaper and other redecorating tasks.
Following approval refers problems requiring specialized work such as electrical or plumbing, to outside contractors and monitors work performed; provides general assistance to skilled trade persons such as mechanics, electricians, carpenters, plumbers, etc. as required. Ensures that the Support Services Manager or Administrator are kept apprised of calls to contractors.
Adheres to established policies and procedures regarding quality assurance, fire, safety, environment and infection control.
1-2 years’ experience and/or knowledge of mechanical and electrical systems, plumbing, carpentry and heating and ventilation systems. Technical training in building maintenance is preferred.
Ability to read and interpret manuals related to equipment and systems.
Ability to work safely, following established safety practices and procedures.
Ability to read and write English and understand moderately complex oral and written instructions.
Reporting to the Environmental Service Manager, the Housekeeper (Temp Full Time) is responsible for performing cleaning, bed-making and laundry services. Duties include but are not limited to, monitoring quantity of cleaning supplies; safely operating housekeeping equipment and utilizing cleaning chemicals.
This position is a 2 month opportunity with possibility of extension.
WHAT YOU’LL DO
Sort and separate items to be laundered in accordance with community laundering requirements
Operate washing machines, dryers
Hand iron and folds or hangs garments after laundering
Transport laundered garments to appropriate floors
Ensure proper identification of all personal clothing
Maintain a clean work environment
Maintain appropriate level of laundry supplies e.g. soap, bleach, fabric softener
Observe all fire and safety rules and be on alert for the safety of the residents, staff and public
Works in a safe manner which abides by Occupational Health and Safety policies
Clean, mop, wax and polish floors; dust furniture and equipment; arrange furniture in an orderly fashion as directed
Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
Demonstrate the ability to interact effectively with co-workers, suppliers, residents and families
Adhere to legislated and Company standards, policies, procedures and practices.
Perform other duties as assigned.
Lift up to 40 lbs. and push/pull loads up to 50 lbs
Walk and stand for periods of at least 4 hours per day
Climb, bend and stretch for periods of at least 4 hours per day
WHO YOU ARE
Have a high school diploma or equivalent combination of education and experience
Previous housekeeping experience
Strong command of the English language, both verbal and written
Knowledgeable in Health and Safety and sanitation regulations
Strong organizational skills Must be able to provide a police check with vulnerable sector screen upon hire
Must be able to provide a record of immunization for TB test upon hire
Must be able to provide a police check with vulnerable sector screen upon hire
Provide efficient, friendly service to residents with a focus on solving resident concerns directly which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
Collect rents, process lease renewals, assist with rental arrears or any resident behavioral issues that impact the overall enjoyment of the building.
Perform and complete related administrative tasks as needed within the buildings’ Administration /Management office and in support of the Company’s administration requirements.
Facilitates the completion of all building and suite service requests with the support of Maintenance Manager and Property Manager. Monitors the successful completion of service requests using Salesforce data base and identifies the need to escalate service requests to Property Manager or other Manager as required.
Schedule, supervise, monitor and inspect the work of contractors/trades such as painters, carpet cleaners, cabinet installers, plumbers, HVAC, and fire safety both within suites and in the common areas of the building. Inspect suites to identify construction deficiencies and work with employees/contractors/trades to address deficiency items in a timely manner. Expedite requests by attending to the suite with the employee or contractor who is performing the work, ensuring the resident receives prompt and accurate communication about status of any deficiency items.
Ensure the building is clean at all times. All common areas, amenity spaces and the parking garage need to be maintained to a high level of cleanliness on a daily basis. Ensuring that debris and dust is addressed promptly and any impact on overall cleanliness is mitigated. If cleaning contractors and/or other services are needed the Resident Manager will supervise the service completion to maintain our Company standards.
Be knowledgeable on the building’s technology/ systems that promote environmental awareness and reduce energy/ utility dependencies. Act as resource in educating residents on the buildings technologies and systems’ use and work with the Property Manager, Maintenance Team or contractors to ensure environmental/ sustainable technologies function as required within the building and suites.
Carry out the quality standards and company objectives, enforcing the rules and regulations in a firm, consistent and tactful manner. Report resident concerns or building problems to Property Manager. Maintain good standing in accordance with all applicable legislation including Residential Tenancies Act, Ontario Human Rights Code and Occupational Health & Safety Act.
Participate in the community’s social events in support of providing outstanding customer experiences within the Sifton community. Actively engage with Event Services team to create events that provide opportunities for resident engagement, relationship building and solicit resident experience feedback.
Experience & Qualifications:
3-5 Years’ experience in Building Management or related customer service role in Property Management
Prior experience with interior and exterior building maintenance and mechanical systems
Knowledge of green building technologies an asset
Professional, friendly and enthusiastic attitude towards tenant customer service
Adept at troubleshooting problems effectively
Address and diffuse emergencies professionally with calming demeanor
Able to manage and prioritize multiple tasks calmly and with consistency
Experience in Salesforce or comparable CRM software an asset
Proficient in Microsoft Office
Thrives being a part of a successful, high functioning team
Available to work evenings, weekends, on-call schedule as required
Valid driver’s license
Working knowledge of safe work practices including but not limited to OSA, WHMIS, HSA and RTA.
The Cook is responsible for the delivery of all food service duties assigned by the Culinary Services Manager. Preparing high quality meals, ensuring quality control and ensuring Residents are satisfied with their meals is a key to this role.
High Food Quality and Presentation Skills
Ensures Resident satisfaction.
High standard of cleanliness in kitchen.
Performs regular audits of kitchen equipment and food preparation.
Assumes responsibility for cleaning routines as per daily schedule.
Maintains sound knowledge of Infection Control policies and procedures.
Adheres to safety rules and safe working practices.
Two or more year’s previous cooking experience in a retirement, restaurant or hotel.
Passion for cooking, especially to a mature clientele.
Previous training in WHMIS and Health and Safety.
Must be familiar with standards of cleanliness and operations of a commercial kitchen.
Good communication skills and command of the English language.
Please submit your resume and cover letter in confidence through the career form below.
Reporting to the Executive Chef, the successful incumbent in the position of Dishwasher will be responsible for the cleanliness of the kitchen, including dishes, glassware and kitchen apparatus/ equipment.
Shifts are 12pm-8pm and every other weekend.
WHAT YOU’LL DO
Operating dishwashing equipment, heavy duty cleaning of stove and ovens, vent hoods, deep fryers, char broilers, trash compactors and all small kitchen appliances
Cleaning of floors and walls, cabinets and food preparation areas to ensure a sanitary environment which passes all health and safety regulations and inspections
Unpacking and storing of incoming groceries
Continuously follow our “good customer service” principle and ensure that these values are demonstrated in day to day practices
Adhere to legislated and Company standards, policies, procedures and practices
PHYSICAL JOB REQUIREMENTS
Frequently lift up to 50 pounds.
Handle exposure to extreme temperatures.
Occasionally working at heights above 10ft.
Bend, kneel, and work with arms raised on a regular basis.
Walk and stand on a variety of surfaces for at least 4 hrs per day.
Exposure to cleaning chemicals.
WHO YOU ARE
Have a High School Diploma and/or equivalent
Excellent verbal and written English communication skills
Knowledge in restaurant kitchen duties
Knowledgeable in Health and Safety and Public Health regulations
Demonstrates the ability to interact effectively with team members, residents and other departments
Must be able to provide a police check with a vulnerable sector screen upon hire
Must be able to provide a record of immunization for TB test upon hire
HOW TO APPLY:
Interested applicants are asked to forward their cover letter and resume. We thank all candidates in advance for their interest in this position. Please be advised that due to the large volume of candidates only those required for an interview will be contacted. No phone calls, please