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Global Director, Career Opportunity in ,

Job description

JOB DESCRIPTION

The Hire to Retire Global Process Owner is responsible for leading, and managing the Hire to Retire Tower in the Global Business Support Center and the development of the Weatherford Service Center (WSC) in Bangalore, India. This position is responsible for leading through influence and collaborating with internal and external  partners and stakeholders to deliver a best in class customer service experience in a cost effective manner. This position will be a driver of transformation and change.

DUTIES & RESPONSIBILITIES:

Vision & Leadership:

Provides vision, leadership, planning, project coordination, and management for the design and development of the Weatherford Support Centre as it relates to Hire to Retire.

Executes a the Tower strategy and provides input into the strategy development

Facilitates efficient operations to meet current and future business needs

Builds and maintains a strong team through effective talent management inclusive of recruiting, training, coaching, team building and succession planning

Safety & Compliance:

Finance:

Manages expenditure and budget.

Delivery:

Works with the GBSC WSC Manager, the vendor and applicable Tower Lead to develop KPIs  and SLAs for the applicable Tower and ensures continuity and successful delivery against metrics.

Fosters and maintains positive relationships with the Towers to ensure a unified approach and consistency across the Towers

Serves as the interface between internal and external customers, and functional team members

Provides overall prioritization of work assignments and management of team resources and their activities

Promotes proactive approaches to solve business needs and problems

Develops organizational skills and identifies opportunities for and the design of optimized processes across the business

Develops options to leverage outsourcing and process automation to drive effective service delivery, along with negotiating and monitoring outside service providers used in the delivery of WSC for the applicable Tower

Negotiates priorities and support requirements with cross-functional teams, as appropriate, based on business and resource needs

Maintains awareness of vendor plans and the potential impact of those plans on current and future functionality

Implements processes and systems that will generate higher productivity and revenues

Client & Communication:

Negotiates and discusses contractual exceptions with the internal customers and external vendors to ensure that the Company is adequately address the risk and reward equation in business

Opens and maintains effective communication channels with the senior management team, key stakeholders, and external providers

Facilitates the delivery of strategic advice and support to key stakeholders

Provides timely and appropriate information and support to relevant internal and external customers

Develops strong collaborative relationships with stakeholders and cross functional teams

Manages and optimizes scope intake and timing for GBSC and WSC Projects

QUALIFICATIONS

Knowledge and expertise in working with Shared Service Centers, with SME in the applicable discipline

Proven success in partnering with peers and teams to implement strategies

Proven track record as a trusted advisor and partner with business leadership, along with demonstrated project management, analytical and process orientation skills

Demonstrated success managing complex and competing organizational priorities in a fast-paced environment

Ability to think globally, strategically, and objectively

Bachelor's Degree in relevant discipline

10 years of relevant experience with experience, with 5 years of managerial experience

Experience in centralizing distributed functional servicesternational travel is expected

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