JOB DESCRIPTION
The Hire to Retire Global Process Owner is responsible for leading, and managing the Hire to Retire Tower in the Global Business Support Center and the development of the Weatherford Service Center (WSC) in Bangalore, India. This position is responsible for leading through influence and collaborating with internal and external partners and stakeholders to deliver a best in class customer service experience in a cost effective manner. This position will be a driver of transformation and change.
DUTIES & RESPONSIBILITIES:
Vision & Leadership:
Provides vision, leadership, planning, project coordination, and management for the design and development of the Weatherford Support Centre as it relates to Hire to Retire.
Executes a the Tower strategy and provides input into the strategy development
Facilitates efficient operations to meet current and future business needs
Builds and maintains a strong team through effective talent management inclusive of recruiting, training, coaching, team building and succession planning
Safety & Compliance:
Finance:
Manages expenditure and budget.
Delivery:
Works with the GBSC WSC Manager, the vendor and applicable Tower Lead to develop KPIs and SLAs for the applicable Tower and ensures continuity and successful delivery against metrics.
Fosters and maintains positive relationships with the Towers to ensure a unified approach and consistency across the Towers
Serves as the interface between internal and external customers, and functional team members
Provides overall prioritization of work assignments and management of team resources and their activities
Promotes proactive approaches to solve business needs and problems
Develops organizational skills and identifies opportunities for and the design of optimized processes across the business
Develops options to leverage outsourcing and process automation to drive effective service delivery, along with negotiating and monitoring outside service providers used in the delivery of WSC for the applicable Tower
Negotiates priorities and support requirements with cross-functional teams, as appropriate, based on business and resource needs
Maintains awareness of vendor plans and the potential impact of those plans on current and future functionality
Implements processes and systems that will generate higher productivity and revenues
Client & Communication:
Negotiates and discusses contractual exceptions with the internal customers and external vendors to ensure that the Company is adequately address the risk and reward equation in business
Opens and maintains effective communication channels with the senior management team, key stakeholders, and external providers
Facilitates the delivery of strategic advice and support to key stakeholders
Provides timely and appropriate information and support to relevant internal and external customers
Develops strong collaborative relationships with stakeholders and cross functional teams
Manages and optimizes scope intake and timing for GBSC and WSC Projects
QUALIFICATIONS
Knowledge and expertise in working with Shared Service Centers, with SME in the applicable discipline
Proven success in partnering with peers and teams to implement strategies
Proven track record as a trusted advisor and partner with business leadership, along with demonstrated project management, analytical and process orientation skills
Demonstrated success managing complex and competing organizational priorities in a fast-paced environment
Ability to think globally, strategically, and objectively
Bachelor's Degree in relevant discipline
10 years of relevant experience with experience, with 5 years of managerial experience
Experience in centralizing distributed functional servicesternational travel is expected