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Front Desk, Career opportunity in Vancouver, British Columbia

Job description

Position Summary

Reporting to the Business Service Manager and/or designate the Front Desk is responsible for all aspects of reception and office procedures as outlined by this job description. The front desk receptionist shall:

  • Perform clerical duties in a manner conducive to the smooth operation of the facility.
  • Perform all duties in a manner that creates and promotes a high standard of care and professionalism in all departments of the facility.
  • Perform duties in a manner that enhances public perception of the facility.

This position is Part Time (24 hours per week).


Include but not limited to:

  • In all aspects of the ‘job summary’ stated above, produces and is entrusted with confidential matters of the facility.
  • Organizes and maintains the functions of the reception desk.
  • Answers, writes, transfers all telephone calls in a pleasant, friendly, and helpful manner. Ensures a return call (to caller) if person is not available.
  • Greets and communicates in a courteous, professional manner with all tenants, guests, staff, volunteers, and visitors in the facility.
  • Follows policies and procedures of the facility.
  • Maintains all records, up-to date filing systems in conjunction with the Business Service Manager per company policies,
  • Assists the Business Service Manager in resident billing and invoicing as required.
  • Oversees reservations and the selling of meal tickets to staff and guests of the facility.
  • Completes confidential secretarial functions for all departments in a prompt and efficient manner, including updating and maintaining forms and documents pertaining to admissions and discharges.
  • Types minutes for all meetings in the facility.
  • Updates forms, signs, charts and other communication tools used at the facility.
  • Runs errands on behalf of the facility within working hours, as required.
  • Maintains an up-to-date filing system.
  • Performs all other duties as required.


  • Minimum Grade 12, post-secondary preferred.
  • Demonstrated ability to type minimum 50 wpm.
  • Basic First Aid with CPR.
  • Minimum two years’ experience in a confidential office administrative position.


  • Excellent written and oral skills in English: strong interpersonal relationship and communication skills.
  • Ability to work flexible hours.
  • Ability to work effectively with multiple critical timelines.
  • Ability to work in a flexible resident focused environment.
  • Must be in good health and free from communicable diseases, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required.
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