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Server, Job Offer in Oakville, Ontario

Job description

The Career.

As a Server at a V!VA Retirement Community, you will be accountable to your schedule and job duties as they pertain to your assigned shifts. You will collaborate and work as a team player with emphasis on food and beverage service. The incumbent is responsible to serve food and beverage items in a knowledgeable, friendly and helpful manner to all Community Members and guests. To create 100% Community Member and guest satisfaction by providing genuine hospitality and by exceeding expectations.

Key Responsibilities include but not limited to:

  • Greet all Community Members and guests at table
  • Respond to inquiries regarding menu
  • Take menu, beverage and bar orders from Community Members and guests and communicate orders to kitchen and/or bar
  • Organize and prioritize service per appropriate service sequence
  • Check food orders prior to serving to ensure that they are correct, properly presented, and special requests have been met
  • Serve food, coffee, water and other beverages; refills beverages as needed
  • Set tables in accordance with V!VA standards
  • Clear tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Gives personal attention, take personal responsibility and uses teamwork when providing Community Member and guest service
  • Respond to concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
  • Listen, apologize with empathy, find solutions and follow through when resolving problem
  • Cooperate closely with other servers to meet and exceed service expectations
  • Participates in and attend in-service training and education programs as scheduled

Qualifications include but not limited to:

  • Experience in a dining-room setting serving food and taking orders, preferably in a fine dining restaurant or retirement community setting
  • Strong customer orientation to older adults
  • Ability to communicate clearly with peers and subordinates
  • Ability to manage their time effectively with little supervision
  • Up to date police check-vulnerable sector
  • Smart Serve Certificate
  • Current police background check and vulnerable sector search
  • Ability to work as a team member, understanding the priorities of others
  • Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
  • Ability to work flexible hours and weekends
  • Available for call-ins
  • Positive attitude, enthusiasm and energy
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