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Job Summary

The Client Service Associate serves as the service and information liaison between funders, clients and the care team and community. The Client Service Associate receives and processes referrals and updates, and responds to inquiries from the community, customers, clients, doctors, service providers, and other agencies.

Responsibilities

• Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
• Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
• Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies.
• Coordinate all standardized data input, triaging of calls and information and the ongoing coordination of client service and service provider schedules and updates
• Scheduling of employees as required
• Data collection and statistical reporting as requested
• Quality culture and process involvement as required
• Other duties/task as assigned by Manager