As a Concierge your typical day will impact in the following ways:
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Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
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Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
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Greeting all visitors to the building and ensures that their needs are addressed ina pleasant and unhurried fashion and conducts mini tours in accordance withpolicies and procedures.
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Providing clerical and computer support to all managers as requested.
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Completing required records to support cash transactions related to the sale ofguest and team member meal vouchers / tickets.
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Performing other duties as assigned.