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General Manager, Career Opportunity in Alliston, Ontario

Job description

KEY RESPONSIBILITIES:

  • Participate in the development, execution and achievement of the long term strategic plan for the Retirement Residence platform.
  • Develop, execute and achieve the performance goals of assigned retirement residences in alignment with the overall long-term strategy for the Retirement Residence platform.
  • Support the sales process through hands on involvement and reinforcement of the organizations sales platform.
  • Monitor and follow up on occupancy trends (move in’s/move out’s) to identify opportunities for improvement.
  • Provide overall operational leadership to the assigned residence: Customer Service, Quality Improvement, Food and Beverage Services, Leisure and Residence Services, Risk Management, Health & Safety Management, Facilities Management, Human Resources Management and Financial Management.
  • Ensure the operations of the assigned residence are in accordance with Support Services office policies and procedures as well as compliance with provincial legislation, regulations and standards.
  • Ensure operational practices are current and in compliance with the Assisted Living Registry.
  • Support major improvement initiatives to ensure optimal success in assigned residences (on scope, on time, on spec, on budget).
  • Stay current in operational best practices and understand the impact to Retirement Living of changing external environment factors (competitive, regulatory, technical, etc.).
  • Develop annual operating plans and capital budgets and execute, monitor, reports results and take corrective action as required.
  • Lead the preparation and review of the assigned residences’ operating and capital budgets.
  • Participate in the development and/or changes and enhancements to brand strategies, including promotions, advertising and communications.

QUALIFICATIONS:

  • Post-secondary degree required.
  • Master’s degree from a quality university, an asset
  • Proven leadership experience and success in progressively senior positions in the hospitality or retirement sector.
  • Sound knowledge of sales, hospitality/customer service principles, administration, human resources, finance and information management.
  • In-depth knowledge of the applicable provincial health care system and all of its components and players including legislation, regulation, policies and standards an asset.
  • Passionate about providing high quality care and services to all residents;
  • Effective verbal and written communication skills required.
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