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Concierge, Job Offer in Toronto, Ontario

Job description

Job Summary:

The Concierge desk is the central hub for all resident services. The Concierge is the first-person residents, guests, trades and prospective residents come into contact with and thus an essential part of the property.


  • Acceptance and delivery of mail and parcels.
  • Greet all residents and guests, assist with requests and answer all inquiries.
  • Collect rent payments, maintenance requests and all resident notices.
  • Log and record all resident complaints.
  • Handle all common area bookings including elevators, media room, and guest suite.
  • Assist Leasing Specialist with responding to rental inquiries and scheduling appointments.
  • Assist residents who are locked out of their units.
  • Manage the sign out of rental items including dolly, cart, ladder and all tools.
  • Provide access to all trades visiting the property including signing out building keys.
  • Prepare building notices.
  • Professionally and courteously handle all telephone and ‘walk-in’ enquiries from prospective tenants - to answer all questions patiently and in full sentences, and to offer information as needed to create interest in the community.
  • To strive for maximum rental rates with zero vacancy.
  • Assist the Property Manager with maintenance emergencies, as required
  • Assist in coordinating resident contests and social events;
  • Other duties as assigned.


  • Strong customer service skills
  • Ability to work under pressure and in fast-paced environments
  • Good understanding of a variety of computer programs and the ability to learn new ones
  • Strong interpersonal, organizational and communication skills
  • Ability to work as part of a team
  • Reliable
  • Punctuality is a must
  • Excellent written and verbal communication skills.

Physical Demands:

  • Walking (notice deliveries) and lifting of packages is required

Working Condition:

  • Shift work, Day shift (7am – 3pm) or Evening shift (3:00pm – 11:00pm), may require to work on weekdays, weekends or holidays.
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