Job description
Key Responsibilities
- To respond to incoming telephone lines and take and relay messages as required;
- To greet visitors and directs them as appropriate;
- To assist with resident information on lab requisitions;
- To maintain or assist in maintenance of resident records /files;
- To perform filing assignments for the DOC;
- To assist with labeling of resident's belongings;
- To prepare and post the nursing schedule under the direction of DOC;
- To update and maintain the schedule daily, including calling staff;
- To input changes to the staff schedules daily and present To DOC for approval;
- To carry out various clerical duties and prepare reports or manuals as required
- To book ambulances and other transportation at the request of Registered staff;
- To ensure resident satisfaction and continuous quality improvement initiatives are promoted;
- To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it;
- To work in a position of trust with vulnerable adults (residents);
- To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct;
- To complete all other tasks as assigned.
Qualifications
- Health Care Aide certificate preferred
- Basic clerical/administrative skills
- Pleasant telephone manner with strong customer service skills
- Excellent organizational and communication skills
- Ability to deal with tight timelines
- Experience with Microsoft office suite of applications
- Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
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