Participate in the development, execution and achievement of the long term strategic plan for the Retirement Residence platform.
Develop, execute and achieve the performance goals of assigned retirement residences in alignment with the overall long-term strategy for the Retirement Residence platform.
Support the sales process through hands on involvement and reinforcement of the organizations sales platform.
Monitor and follow up on occupancy trends (move in’s/move out’s) to identify opportunities for improvement.
Provide overall operational leadership to the assigned residence: Customer Service, Quality Improvement, Food and Beverage Services, Leisure and Residence Services, Risk Management, Health & Safety Management, Facilities Management, Human Resources Management and Financial Management.
Ensure the operations of the assigned residence are in accordance with Support Services office policies and procedures as well as compliance with provincial legislation, regulations and standards.
Ensure operational practices are current and in compliance with the Assisted Living Registry.
Support major improvement initiatives to ensure optimal success in assigned residences (on scope, on time, on spec, on budget).
Stay current in operational best practices and understand the impact to Retirement Living of changing external environment factors (competitive, regulatory, technical, etc.).
Develop annual operating plans and capital budgets and execute, monitor, reports results and take corrective action as required.
Lead the preparation and review of the assigned residences’ operating and capital budgets.
Participate in the development and/or changes and enhancements to brand strategies, including promotions, advertising and communications.