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Dining Room Supervisor (Full Time Contract), Job Offer in Don Mills, Ontario

Job description

Key Responsibilities

  • Directs and supervises the activities of the dining room to provide a high level of service;
  • Ensures shift routines are current, monitors work flow, evaluates performance and service delivery that is consistent with principles outlined in "The Main Course' and corporate standards, and makes changes as required to ensure the consistency in quality of service;
  • Recruits and orients dining room wait staff, completes work schedules and authorizes leaves of absences;
  • Provides job analysis and role functions for all dietary personnel within their scope of practices;
  • Responsible for supervising, coaching, redirecting, and evaluating dining room staff performance to ensure a high level of productivity and the best use of staff capabilities, as well as to ensure that the objectives of the department are being met;
  • Attempts to resolve personnel problems with staff and refers unresolved problems to Food Services;
  • Work in a position of trust with vulnerable adults (residents);
  • Uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera's Code of Conduct;
  • Complete other duties as assigned.

Qualifications

  • Graduate of recognized course in Food & Beverage/Hospitality
  • Completion of courses in service management, guest relations, service excellence, human resources or equivalent
  • Completion of Safe Serve (Ontario) or equivalent
  • Minimum of three years experience in hotel or restaurant fine dining service
  • Ability to manage staff and resources
  • Excellent human relations skills to handle diverse interactions with Residents, families and staff
  • Good written and oral communication skills in English
  • Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
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