Community Relations Coordinator, Job offer in Kanata, Ontario

Core Competencies

• Communication
• Team Work
• Adaptability/ Flexibility
• Planning and Organizing
• Problem Solving
• Accountability
• Ethics and Integrity
• Reliability

Job Duties

• Is primarily responsible for the leasing of the community and selling of ancillary services on move in.
• Will, in conjunction with the ED, develop, implement and maintain annual marketing strategies and budgets, which meet the mission statement, values, and culture of Symphony Senior Living Inc.
• Coordinate and implement media plans and other advertising strategies.
• Source prospective residents, create and maintain client database in Matrix.
• Maintain inventory of approved marketing materials and oversee the purchasing of such materials using a local printer.
• Assemble marketing folders ensuring there is always a supply ready for potential visitors
• Conduct tours both scheduled and walk-in.
• Respond to any phone inquires and oversee mailing of information.
• Attend marketing seminars, conferences, meetings that are directly related to the seniors housing industry in order to promote the Residence and obtain pertinent information.
• Work in the community, initiating contacts, promoting Symphony Senior Living philosophies, while being involved in community outreach, visiting hospitals, church groups, senior’s organizations, etc.
• Coordinates presentations to professionals and various organizations with the goal of creating awareness and increasing interest and occupancy.
• Assists in coordinating and attends internal special events when promoting to the community at large to establish contacts.
• Prepares and maintains mailing lists of professional and community contacts for use in direct mails or special events.
• Monitors and sources information regarding changes in the marketplace, (e.g. – demographics, competition, housing demands, statistics, etc.)
• Maintains sales and marketing data as well as prepares sales and marketing reports as required.
• Complies with health and safety legislation, procedures and guidance

Resident Service Focus

• Lives the Mission
• Applies a broad understanding of Resident needs to monitor satisfaction and takes corrective action when necessary
• Develops effective relationships with Residents and professionally works with them to solve problems and ensure Resident needs are met in a manner that supports the corporate mission
• Anticipates issues that go beyond Resident requests in order to meet their goals and need
• Looks for creative ways to resolve Resident requests in a way that meets the needs of all stakeholders

Results Driven Focus

• Strives to meet sales objectives and accepts responsibility for all areas of the job
• Encourages critical thinking and innovations in problem solving activities
• Secures the resources and supports required to accomplish goals through negotiation and influence
• Sets departmental goals as well as the programs and processes required to achieve them
• Provides specific performance feedback, both positive and corrective, on an on-going basis dealing firmly and promptly with performance problems

Leadership

• Fosters a climate of openness, trust and solidarity among Team Members and Volunteers by treating each person as a valued Team Member
• Takes a proactive, positive view of Team Members and Volunteers and their capabilities, ensuring they understand their role and responsibilities, counseling and supporting them in improving their skills
• Embraces the “big picture”, establishes direction and aligns people to build commitment to achieving goals
• Resiliency and Adaptability to Change
• Recognizes, initiates and meets changing conditions and situations in the workplace
• Seeks out and introduces new perspectives and information to the team in order to stimulate innovation and change
• Encourages and produce change in self and others
• Coaches Team Members through the change process; provides direction and steering for professional development and encourages successful performance during the transition and in the new environment

Communication

• Effectively manage differences and resolves issues openly, fairly and constructively
• Interact with others in a manner appropriate to the situation as well as facilitating solutions
• Follow established communication channels to address problems and concerns
• Act as a trusted advisor and coach to others
• Must be able to communicate in English (written, verbal, reading)
• Fluent in English

Mental Demands

• Ability to respond effectively to inquiries, issues and concerns
• Short- and long-term memory capability lertness, concentration, judgment and decision making

Other considerations

• You must be able to work with Dogs and Cats and other animals, allergies or other needs cannot be accommodated.
• Due to our high level of residents with dementia; your tattoos and piercings must either remained covered by clothing or are discrete. Any other external body decoration, including hair, must not be frightening to a frail senior with dementia.
• You must be legally allowed to work in Canada.
• You must be in good physical health as this job requires lifting, sitting, standing and walking.
• Must be able to read and write in English to a minimum High School Level.
• Available on call and in emergency situations.