Client Service Associate, Career opportunity in London, Ontario

Responsibilities:

• Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
• Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
• Coordination of service providers schedules and updates
• Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
• Coordinate all standardized data input, triaging of calls and information
• Work closely with frontline nurses, supporting their day to day needs
• Other duties/task as assigned by Manager

Qualifications:

• Grade 12 required, university/college education preferred
• Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
• Demonstrated skills in conflict resolution, problem solving & critical thinking
• Excellent communication skills; both written and oral
• Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint
• A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
• A vulnerable Sector Search and/or Child Abuse Registry Check may be required
• Ability to speak French is an asset in French Designated areas