Case Coordinator, Career opportunity in London, Ontario

Key Responsibilities:

• Maintains competency including the ability to interpret current applicable standardized assessment tools such as the interRAI CHA.
• Completes client assessments in the home using conversation based methodology.
• Develops and conducts a comprehensive therapeutic rapport.
• Utilizes technology in the home to complete comprehensive assessments.
• Identifies and prioritizes environmental risk for client’s health and safety (shelter, food and running water, temperature control and overall condition of living environment).
• Develops a comprehensive care plan (interpreting the CAPs and care planning).
• Facilitates access to client identified services to support the care plan and goals.
• Makes referrals to community and health resources as required
• With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
• Monitors client progress and adjusts care plans as required
• Reviews client care plan expenditures and supports clients to manage within the budgets
• Accesses and reviews assessment via the IAR (integrated assessment record).
• Collects and reports relevant data to Manager when necessary.
• Adheres to the prescribed privacy policies and standards for Community Support Service agencies including VON.
• Positively and professionally represents all CSS agencies and service providers.

External and Internal Relationships:

• Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
• Networks and collaborates with all regional partners, providers and agencies.

Education, Designations and Experience:

• University Degree or College Diploma in Heath or Social Services field.
• Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management
• Broad working knowledge of community resources, including service and programs within defined catchment area.
• Proven experience in building external and community relationships.
• Demonstrated experience in completing validated common assessment tools and maintaining competency.
• Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
• Computer proficiency in Windows OS and Microsoft office programs.
• Working with volunteers and seniors an asset.

Skill Requirements:

• Strong attention to detail and accuracy.
• Skilled in communication (verbal, written, listening), rapport building and relationship management.
• Strong computer proficiency.
• The ability to use analytical skills and understand/interpret client assessment data.
• Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
• Demonstrated skills in leadership, team building, communication and education.
• Time management and strong organizational skills.
• Ability to work independently and as part of a team.
• Ability to accept and facilitate change.
• Ability to maintain confidentiality.

Other:

• Available for weekend assessment coverage.
• Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance
• A current and original copy of a satisfactory Criminal Records Check
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required