Active Lifestyle

The Career.

As a Maintenance Assistant at a V!VA Retirement Community, you will be accountable to your schedule and job duties as they pertain to your assigned shifts. You will collaborate and work as a team player with emphasis on building maintenance. The incumbent is responsible for providing basic maintenance services to Community Members and arranging for more intensive service if/when it is needed, under the direction of the Services Manager. This role ensures that all Community Members’ and Team Members’ health and safety is maintained.

Key Responsibilities include but not limited to:

• Schedules maintenance repairs, performs preventive maintenance and coordinates all replacement and new installation activities. These activities are done in a timely manner with minimum disruption to Community Members (HVAC, plumbing, water, gas, electrical, mechanical, communications, carpentry, painting, drywall, refinishing, grounds care and equipment maintenance).
• Ensures safe operation of swimming pool. Maintains logs/records of pool chemistry and adjustments to it. Orders needed supplies for the pool in consultation with the Services Manager
• Effectively coordinates and completes the readiness of all vacated suites so as to provide quick availability to new prospects.
• Participates in annual safety review of all suites and common areas and keeps records of the same
• Observes, notes and maintains the common areas in good repair and pleasing to the eye at all times. Any needed repair will be done in a timely manner
• Inspects all equipment and systems on a regular basis to ensure proper functioning and safety, including security and emergency systems such as back-up generator and cameras.
• Performs or arranges emergency maintenance duties as required, in consultation with Services Manager.
• Maintains maintenance records, receipts, and ledgers are kept and ensures proper follow-up of all maintenance contracts as directed
• Participates in all Health and Safety, fire Safety and Quality Improvement programs including conducting fire safety training for Team Members and monthly fire drill procedures
• Programs computerized entry system, fobs for Community Member suites and other entry points as directed
• Ensures issue resolution relating to Maintenance Services are followed through with in cooperation with Community Members, families, other V!VA Team Members.
• Ensures good communication of building or Community Member issues to the Services Manager via means as necessary (email, written, verbal)
• Conduct monthly, quarterly and annual audits as requested
• Ensures and follows effective Infection Control protocols are in place when needed i.e. outbreak
• Request all needed education to do with Wellness for Community Members and Team Members to maximize knowledge that will ensure safety and healthy living
• Attends and contributes to all Services department meetings and applicable Community meetings
• Implements, monitors, and achieves all approved departmental goals as set out
• Other projects and responsibilities as assigned

Qualifications include but not limited to:

• Minimum of 2 years of relevant experience in building maintenance operations. Some experience in a retirement setting is desired
• Post secondary training in key areas of building maintenance is preferred
• Sound knowledge of plumbing, HVAC, electrical and minor painting and drywall repairs
• Knowledgeable of the Provincial Health and Safety regulations
• Proficient in building maintenance systems
• Knowledge in MS office (outlook, word, excel)
• Ability to communicate clearly with peers and subordinates. Ability to work as a Team Member, understanding the priorities of others
• Ability to manage their time effectively with little supervision
• Up to date police check-vulnerable sector * verified annually
• Strong customer orientation to older adults
• Positive attitude, enthusiasm and energy
• Valid CPR/First Aid is an asset
• Able to bend, stretch, sit and stand for long periods as well as climb ladders and work in congested space. Able to lift a maximum of 50 lbs
• Valid driver’s license
• Ability to work flexible hours and weekends
• Available to be on call for emergencies

Ideal Candidate Traits & Qualifications

• Must demonstrate excellent communication and interpersonal skills (written and verbal)
• OSSD diploma required
• Demonstrated Sales Experience
• Continuing education in sales preferred
• Must demonstrate an active interest in ongoing education
• Experience in Customer service
• Must possess the ability to create long term planning strategies
• Must be computer literate
• Experience using CRM system and software an asset
• Experience in the creation of advertising strategies an asset
• Must have a high degree of interpersonal skills that would enable successful relationships with clients, community and agency contacts
• Valid Driver’s License
• Flexibility in working hours to meet client and lodge needs

Ideal Candidate Traits & Qualifications

• Must demonstrate excellent communication and interpersonal skills (written and verbal)
• OSSD diploma required
• Demonstrated Sales Experience
• Continuing education in sales preferred
• Must demonstrate an active interest in ongoing education
• Experience in Customer service
• Must possess the ability to create long term planning strategies
• Must be computer literate
• Experience using CRM system and software an asset
• Experience in the creation of advertising strategies an asset
• Must have a high degree of interpersonal skills that would enable successful relationships with clients, community and agency contacts
• Valid Driver’s License
• Flexibility in working hours to meet client and lodge needs

A day in the life of a Dining Room Server:

You will be responsible for providing dining services to all residents and guests, ensuring the principles of fine dining service excellence are met. You pride yourself in exceeding dining expectations by contributing to a culinary experience of the highest quality, consistency and creativity.

How do I qualify?

You must have: 

• Food Handling Certificate
• Smart Serve or other approved alcohol service certificate
• 1 year experience in a variety of dining environments

What we are looking for:

• Previous hotel experience in a fine dining property
• Previous experience with white linen service
• Strong service orientation with demonstrated knowledge of all types of formal dining room service
• Flexibility to work a variety of shifts
• Excellent communication and interpersonal skills
• Demonstrated ability in dealing with the public, using tact and discretion
• Demonstrated ability to prioritize and respond with a sense of urgency when required 

Position Vacant Until Filled

• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Answer and manage inbound telephone inquiries.
• Arrange and attend executive team meetings; take, distribute, and archive meeting minutes and/or diaries.
• Ensure adequate supplies of office stationery, general office supplies, office furniture, and other equipment.
• Assist in the management of building security, such as the assignment of keys and alarm codes for approved personnel and set up and assignment of resident fobs.
• Ensure the office facilities are in compliance with safety regulations, such as local fire codes, handicap access, and other laws.
• Communicate the organization’s safety policies in accordance with applicable federal safety standards and local laws.
• Prepare documents for new lease agreements for move in’s.Maintain Resident Business files as well as all personnel files in compliance with Privacy Legislation
• Monitor assigned payroll activities and/or program components with department managers for the purpose of ensuring effective department functioning, coordination of activities, and compliance with established financial, legal and/or administrative requirements.
• Prepare and oversee the preparation of a variety of payroll related documents (e.g. notices for overpayments, payroll register, stop payments, worker’s compensation forms, vacation request forms) for the purpose of documenting activities and issues, meeting compliance requirements, and providing audit references.
• Reconcile account balances for the purpose of maintaining accurate account balances and complying with related policies, practices and/or regulations.
• Research discrepancies of payroll information and/or documentation (e.g. time sheets, leave time, etc.) for the purpose of ensuring accuracy and adherence to procedures prior to processing.
• Provide direction to personnel, carriers and financial institutions regarding required documentation or procedures for the purpose of conveying information necessary to complete transactions.
• Compile data from a wide variety of sources (e.g. time sheets/payroll, salary adjustments, tax deposits)
• Verify a variety of payroll related information (e.g. time sheets, direct deposits, wage attachments, benefits) for the purpose of ensuring accurate distribution of funds and payroll.
• Maintain a wide variety of payroll information, files and records in written and electronic formats for the purpose of providing an up-to-date reference and audit trail for compliance.
• Create payroll profiles for all new employees. Process terminated employees properly an in a timely manner
• Adhere to all policies and follow established procedures.
• Monitor Accounts Receivable and ensure to follow-up with companies and ensure accuracy of all data entry.
• Maintain collection goals and complete receipts for third parties as required.
• Reconcile customer accounts in the computer system.
• Provide reports to Head Office on Accounts Payable and Receivable as required
• Complete claims, refunds and adjustments as necessary.
• Monitor any applicable warranties and preventative maintenance for office equipment.
• Ensure prompt payment of Accounts Payable and enter updates into the computer system.
• Collaborate with head office as required for the processing of payments.
• Review bills that are sent to the Business Office at your location to ensure accuracy of amounts charged. Assist in coding invoices correctly and sending them to head office weekly.
• Refer complex issues relating to Accounts Payable and Receivable to Head Office.
• Perform assorted Human Resource activities as required, including, but not limited to: orientation, training, meetings and reference checks, maintenance of personnel files, receiving and nothing sick calls and vacation in labour tracking software.
• Other related duties as assigned

Core Competencies

• Communication
• Team Work
• Adaptability/ Flexibility
• Planning and Organizing
• Problem Solving
• Accountability
• Ethics and Integrity
• Mathematical Reasoning
• Reliability

Other considerations:

• You must pass a Vulnerable sector back ground check.
• You must be able to work with Dogs and Cats and other animals, allergies or other needs cannot be accommodated.
• Due to our high level of residents with dementia; your tattoos and piercings must either remained covered by clothing or are discrete. Any other external body decoration, including hair, must not be frightening to a frail senior with dementia.
• You must be legally allowed to work in Canada.
• You must be in good physical health as this job requires lifting, sitting, standing and walking.
• Must be able to read and write in English to a minimum High School Level.
• Available on call and in emergency situations.

11am-7:30pm, 11:15am-7:45pm, 11:30am-8pm

Amica Senior Lifestyles offers retirement living options and care services to 3600 seniors in Ontario, Alberta and British Columbia. With an emphasis of being a great place to call home, our team’s mission is to empower seniors to flourish by supporting them in mind, body, and spirit. In over 40 communities (and growing) we provide first-class independent living, assisted living and memory care living options.

A day in the life of a Dining Room Server:

You will be responsible for providing dining services to all residents and guests, ensuring the principles of fine dining service excellence are met. You pride yourself in exceeding dining expectations by contributing to a culinary experience of the highest quality, consistency and creativity.

How do I qualify?

You must have: 

• Food Handling Certificate
• Smart Serve or other approved alcohol service certificate
• 1 year experience in a variety of dining environments

What we are looking for: 

• Previous hotel experience in a fine dining property
• Previous experience with white linen service
• Strong service orientation with demonstrated knowledge of all types of formal dining room service
• Flexibility to work a variety of shifts
• Excellent communication and interpersonal skills
• Demonstrated ability in dealing with the public, using tact and discretion
• Demonstrated ability to prioritize and respond with a sense of urgency when required

 Position Vacant Until Filled

Reporting to the Executive Chef, and under the direction of the Maitre’d (where applicable) the incumbent will be responsible for serving the needs of the residents and guests to ensure a memorable dining experience. Duties include but are not limited to:

• Performing all aspects of dining service and resident functions such as teas and room service, including table/tray presentation, preparation and serving of beverages and accompaniments, serving of food and clearing of dining room, resident lounges, and trays
• General cleaning routines, including setting and cleaning tables and serving counters, dusting tables and chairs and vacuuming dining room floor.
• Assisting in the kitchen/dishwashing area as required.
• Establishes and maintains an atmosphere conducive to pleasant dining by creating an environment which maintains the respect, dignity and physical safety of each resident

Reporting to the Executive Chef (or designate), and using proper infection control practices, the incumbent will be responsible for the cleanliness of the kitchen, including dishes, glassware and kitchen apparatus/ equipment. Duties include but are not limited to:

• Operating dish washing equipment, heavy duty cleaning of stove and ovens, vent hoods, deep fryers, char broilers, trash compactors and all small kitchen appliances.
• Cleaning of floors and walls, cabinets and food preparation areas to ensure a sanitary environment which passes all health and safety regulations and inspections.
• Unpacking and storing of incoming groceries.

Performance Requirements:

• Operate dishwashers efficiently
• Wash glassware and flatware
• Sanitize and wash dishes and other items by hand when required
• Scour pots and pans
• Operate pot/ cutlery washing machines
• Clean and sanitize dishwasher mats, dish carts and dish racks
• Assist in receiving and stocking supplies/products
• Safely handle and store cleaning products
• General dish area maintenance including: sweeping, mopping, organization and garbage removal
• Other duties or responsibilities as assigned

A day in the life of a Licensed Practical Nurse:

Under the direction of the Director of Wellness, you will provide direct, hands on nursing care to residents, including providing guidance to residents in the provision of activities of daily living and programs developed to enhance the psychological, social and recreational needs of Residents.

You are committed to service excellence and pride yourself in exceeding dining expectations by contributing to a culinary experience of the highest quality, consistency and creativity. Under the direction of the Sous Chef, you will be responsible for daily meal preparation from pre-determined menus, ensuring food quality and presentation meets fine dining standards and contributes to the smooth operation of the kitchen.

You must have:

• Must be a graduate from a recognized Personal Support Worker program
• Level 1 First Aid, CPR / AED Certificate.
• Recent experience working with geriatrics, long-term care, or home services required. 

Performance Requirements:

• Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices
• Demonstrate the ability to interact effectively with team members, suppliers, residents and families
• Adhere to legislated and Company standards, policies, procedures and practices.

Knowledge & Skills Requirements:

• Completion of a two year community college culinary course or equivalent.
• Previous experience in large quantity food preparation.
• Must have at least four (4) years cooking experience.
• Computer proficiency skills.
• Strong written and oral English communication skills.
• Knowledgeable in Health and Safety and Public Health regulations.

JOB SUMMARY:

The Housekeeper performs general housekeeping activities within the established guidelines for health and safety, infection control and quality management.

RESPONSIBILITIES:

• Receives assignment, assembles required materials and supplies, loads service cart and transports to work area.
• Using specified cleaning/disinfecting/sanitizing agents, and follow specific procedures, work patterns and routines, performs such tasks as: (but not limited to)

1. Resident Room Cleaning as per assigned schedule.
2. Sweeping, dry/wet mopping.
3. Vacuuming and shampooing carpets, wax floor care.
4. Spot cleaning walls, windows and doors.
5. Dusting and sanitizing/disinfecting furniture, shelves, woodwork, etc.
6. Emptying wastebasket.
7. Rearranging furniture.
8. Daily cleaning and disinfecting of all bathroom floors, fixtures, walls and replenishing supplies.

• Ensures privacy of residents during performance of duties.
• Prepares room for new occupant following prescribed procedures to ensure tour ready at all times.
• Performs other duties as assigned.

JOB SUMMARY:

The Cook is accountable for optimal foods services, food production, plate presentation and the hospitality needs of the residents in accordance with infection control, quality management, legislative requirements and the organization standards.

RESPONSIBILITIES:

• Preparing food in accordance with the regular and therapeutic menu, the standardized recipes for the home and meets time requirements for meal times.
• Assisting in serving meals following residents’ diets using appropriate serving utensils and portion sizes to residents (by name of resident).
• Follows daily production charts, standardized recipes and daily composite menus, while working within a set budget.
• Completes all necessary documentation (food and refrigeration temperatures, dish machine temperatures if applicable, menu changes) as assigned.
• Ensures use of proper and safe food handling techniques.
• Performs other duties as assigned.

JOB SUMMARY:

The Server is accountable to support all aspects of hospitality style dining room service to meet the needs of the Residents in accordance with legislative requirements and company standards.

RESPONSIBILITIES:

• Responsible for all aspects of hospitality style dining service utilizing the Ready, Set, Serve Program as it applies to the serveries area, setting, serving and cleaning tables.
• Assists with the preparation and presentation of food under the direction of the Chef.
• Carries out general cleaning duties and routines, including scraping, washing, stacking and storage of dishes.
• Practices and maintains established standards for cleanliness and sanitation throughout all aspects of food preparation and service as required by the health department.
• Promotes and tracks a la carte and wine service sales in accordance with prescribed procedures.
• Performs other duties as assigned.